Shipping policy

Shipping Policy

At Gemerald Accessories, we are committed to delivering your orders safely and promptly. Below, you will find all the details regarding our shipping process to ensure a smooth shopping experience.

Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).

  • Personalized and engraved jewelry may require additional processing time, Please note that custom and engraved items are made to order.  
    Processing time for custom items is up to 5-10 business days before shipping.  
    We do our best to fulfill all orders as quickly as possible..

Shipping Options & Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 5-10 business days.

  • Express Shipping: Estimated delivery within 2-5 business days.

Delivery times may vary depending on your location and carrier delays beyond our control.

Shipping Costs

  • Shipping rates are calculated at checkout based on your location and selected shipping method.

  • Free standard shipping may be available for orders over a certain amount (check our promotions for details!).

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your package’s journey.

Shipping Issues & Delays

  • Gemerald Accessories is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

  • Please ensure your shipping address is correct at checkout. We are not responsible for lost packages due to incorrect addresses.

Lost or Stolen Packages

  • We are not responsible for lost or stolen packages once marked as “Delivered” by the carrier. If you experience an issue, please contact the shipping provider.

Thank you for shopping with Gemerald Accessories! If you have any questions or need assistance, feel free to contact us—we’re happy to help.